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Help Center

Don't recognize a charge? Need a refund? Setup not working? Start here — most issues resolve in one short conversation.

See "Sellhub Store" on your card statement? That's us. SellHub Digital uses Sellhub Store as the billing descriptor for every charge. If you (or someone with access to your card) bought from us, this is a legitimate charge.

Before you call your bank

Filing a chargeback is slow (45+ days), expensive for both of us, and can be tagged as friendly fraud — affecting your ability to dispute future charges anywhere.

95% of unrecognized-charge questions resolve in 4 minutes when you email us first. We can show you the exact order, the email it was sent to, and the IP it was placed from.

Email Support Now

What we'll need to help

  • → The last 4 digits of the card charged
  • → The exact amount and date
  • → Any emails you might have received from sellhub.io
  • → Whether anyone else (family, roommate) has access to your card

If it really wasn't authorized, we'll refund immediately and add the card to our fraud block list.

Order Lookup

Find your order

Enter the email you used at checkout and we'll send you a copy of your order details — including license keys, receipt, and download links.

We'll reply within 4 minutes during waking hours, faster during business hours.

Common Issues

Quick fixes

The most common things people ask about. Click to expand.

Step 1: check your spam/junk folder. About 80% of "missing" deliveries land there because gmail/outlook flag transactional emails with attachments. Step 2: search your inbox for "sellhub" or "Sellhub Store". Step 3: if still nothing after 30 minutes, email support@sellhub.io with your order ID — we resend within minutes.
99% of activation failures are caused by either (a) extra whitespace from copy-paste, or (b) using the wrong key for the wrong product. Try retyping the key manually. Still not working? Email us a screenshot of the error and we'll diagnose it in minutes.
If a product doesn't work as advertised and we can't fix it for you, we refund in full within 14 days of purchase. Email support@sellhub.io with your order ID and a brief description. Approved refunds process in 3-5 business days. See full refund policy.
Yes. Lifetime licenses transfer up to 3 times per year. Email us with your order ID and the new machine details — we'll handle it within minutes.
Our products work exclusively through documented Windows, DirectX, and Vulkan APIs — the same surface that Nvidia, AMD, and Microsoft tools use. We never inject into other processes, never modify other software files, never read other software memory.
Our published numbers (e.g. "higher FPS") come from our internal 38-rig lab fleet. Real-world results depend on your CPU, GPU, RAM, drivers, background apps, refresh rate, in-game settings, and dozens of other variables. Some users see much bigger gains; some see smaller. If you're seeing no improvement at all, contact support — there's usually a config issue we can fix.
Methodology

How we test performance claims

Every performance figure published on this website comes from controlled benchmarks on our internal lab fleet. Here's how it works:

If you'd like to see the raw test data for a specific product, email support@sellhub.io — we publish it on request.

Still stuck? Talk to a human.

24/7 email support · Average first reply under 4 minutes · Phone Monday–Friday, 9 AM – 6 PM local time

Contact Support